Housing is one of the most important elements of our society and families count on us to provide housing, thereby ensuring stability. In response to the COVID-19 crisis, we have adjusted our business operations to comply with the provisions set forth by local and federal guidelines. Our top priority to ensure the safety of our residents and employees, while maintaining essential operations. Below are some key changes we have made:
Our Property Management Teams are Still Available and Ready to Help
While our leasing office hours and personal interactions will be limited during this time, our community and regional staff are still available during normal business hours by phone or email.
If you are a prospective resident looking for your next home at one of our communities, we are providing virtual tours and other creative ways to assist you. Please contact our on-site team for more information: Availability
Rent payments are to be paid through our Online Portal at this time. If you do not have access, please fill out our request form. Your community management team can assist you with the payment options available.
Rent Payment Assistance
We understand the impact of the COVID-19 pandemic has or may potentially affect you financially. We are prepared to assist you if your income resources have changed. Please contact your community management team with your concerns and they will walk you through the process of requesting for assistance. Refer to our growing list of rental and financial resources available to those affected: COVID-19 Resources.
We Are Addressing Emergency Maintenance Requests
Our maintenance staff and vendors are here to respond to emergency situations. Examples are issues related to plumbing, electrical, heating, appliances, and physical safety. Other maintenance issues that are not critical will be postponed and scheduled at a later time.
Our Community Amenities Will Be Closed
To support social distancing and safety for our communities, amenities such as pools, fitness centers, and cabanas will remain closed until further notice.
Our cleaning procedures for our common areas and vacant units have been revised to implement CDC guidelines specific to the COVID-19 virus. Rest assured, our units will be “COVID Ready” for our incoming residents.
ICON is closely monitoring the COVID-19 crisis and will provide continual updates. Please do not hesitate to contact us with any questions or concerns.